Customer Success

1-3 Years Experience

Location : Rajkot

Job Summary:

• Act as the primary point of contact for our valued customers throughout their journey with factoHR.
• Ensuring a seamless and positive experience for new customer.
• Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
• Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
• Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
• Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
• Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
• Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.

Skills required:

• Excellent Written and Verbal Communication skills.
• Proactive, Dedicated and Committed towards tasks allocated.
• Customer-oriented and well versed in solving issues of clients
• Good pedagogic skill
• Adaptability & should be proactive

Qualification: