Customer Success

1-3 Years Experience

Location : Rajkot

Job Summary:
  • Act as the primary point of contact for our valued customers throughout their journey with factoHR.
  • Ensuring a seamless and positive experience for new customer.
  • Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
  • Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
  • Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
  • Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
  • Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
  • Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.
Skills required:
  • Excellent Written and Verbal Communication skills.
  • Proactive, Dedicated and Committed towards tasks allocated.
  • Customer-oriented and well versed in solving issues of clients
  • Good pedagogic skill
  • Adaptability & should be proactive
Candidates qualifying Master of Business Administration (MBA) with Marketing or MCA or Any Graduate with relevant work experience.
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