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Behaviorally Anchored Rating Scale

What is the Behaviorally Anchored Rating Scale?

BARS (Behaviorally Anchored Rating Scale) is a framework mainly designed to consider the benefits of qualitative and quantitative data for an employee’s appraisal process. It is carried out by comparing an individual’s performance against specified behavioral examples categorized and allotted a numerical value. Then, the raters use these values to rate the employee’s performance.

Understand the BARS better with the below example:

  • Job role: customer service executive (CSE)
  • Dimension of performance evaluation: dealing with different clients
  • The scale is from 1 (lowest) to 4( highest)
  • parameters are :
    • Excellent communication / Resolves queries timely
    • Above average communication / Resolves queries moderately
    • Average communication / Delay in resolving queries
    • Poor communication / Never resolve queries on time
Scale Parameter CSE-1 CSE-2 CSE-3
4 Excellent communication / Resolves queries timely
3 Above average communication / Resolves queries moderately
2 Average communication / Delay in resolving queries
1 Poor communication / Never resolve queries on time

Frequently Asked Questions about Behaviorally Anchored Rating Scale

What are the merits of BARS?

The merits of BARS are mentioned below;

  • It is straightforward and simple to use
  • Non-biased
  • Works on the basis of human behavior
  • Can be personalized

What are the demerits of BARS?

The demerits of BARS are mentioned below;

  • Costly
  • Time-consuming
  • Requires a dedicated presence

How is BARS measured?

BARS is a rating scale tool that is used to measure the employee's performance and behavioral patterns. This process has a scale ranging from 5 to 9 that represents various degrees of performance from poor to excellent.

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