The HR Scorecard: A Complete Guide

HR Scorecard

HR scorecards are tools for measuring different company metrics and focusing on gaps and weaker sectors to improve overall performance and growth. They are essential tools for companies to get a better view of their organization. In this article, we will understand the components of an HR scorecard, tips for creating one, the implementation of a balanced scorecard, and the perks of the scorecard. However, before diving into the guide, let us properly wrap our minds around the basic definition of the scorecard.

What Is an HR Scorecard?

It is a strategic HR tool that efficiently analyzes, measures, and improves strategic roles in the HR department. It can also evaluate and measure HR effectiveness so that proper budget allocation can be made for further HR initiatives. Simply put, the scorecard measures HR indicators to analyze business performance.

These indicators are critical to predicting the company’s future growth. They are called HR deliverables, metrics, or KPIs. The scorecard gives deep insights into the HR initiatives that need work and should be prioritized. It also acts as a handy tool for the HR team to determine the sectors and employees in the company that need focused attention. They can provide feedback and opportunities to grow and manage all the activities better. They can identify the skill gaps in the company and select suitable talent during the recruitment drive.

Components of HR Scorecard

Here, we will look into the four core components of the scorecard and learn how HR can use them to improve the company’s capabilities.

Customer Component

The customer component in the balanced scorecard involves several metrics related to customers, like satisfaction level, product delivery details, customer issues and their solutions, product packaging costs, etc. HR can use these metrics to understand satisfaction levels and advise the company on certain steps to retain customers for a longer period of time. HR can also expand its database by sending surveys and getting customer feedback.

Financial Component

The scorecard’s financial component deals with the company’s expenses and revenue. Simply put, it sheds light on the financial condition of the whole company. Salaries, rent, training costs, traveling expenses, and several other costs related to the brand are involved in this component. HR can use all this data to reduce the overall cost of the company by implementing cost-effective policies. The HR team can develop economic alternatives to reduce the stress on the overall budget.

Processes Component

The component includes details on the company’s in-house processes. The details on the company’s software, hardware tools, and tech can be used to record the efficiency of the operations in terms of time and cost. Besides this, the company must record all the accounting functions according to the predefined rules. The HR department can check the effectiveness of all the company’s operations and programs, like staffing, recruitment, employee management, etc., and suggest policies to ameliorate them.

Growth Component

This component focuses on overall improvement and growth from its inception. Employee satisfaction, morale, and engagement are some of the critical factors that HR can consider to improve the weaker-performing sections of the company. The HR department can conduct recognition programs and awards to boost employee morale.

Tips to Create an HR Scorecard

There are numerous tips to create a perfect HR scorecard that follows all the guidelines well. We have mentioned all of them briefly below:

Simple Scorecards Lead to Effective Focused Measurement

Scorecards must start simple. So, you just need to jot down all the strategic goals and craft a balanced scorecard. Just like the organizational scorecards, you can stay focused on the crucial goals. To start with, it is highly recommended that you stick with about 15 objectives and add just 1-2 measures for each objective.

Testing HR Scorecards With Upper Management

Once you create a rough draft that includes everything, you can discuss it with leaders from upper management. Individual feedback is highly valuable and can help you identify the aspects that align with the HR department’s strategic growth. Thus, you can easily make necessary changes according to the constructive feedback received.

Flexibility Is the Key

When you finally decide upon the scorecard elements, you can be completely flexible about them. Never stay rigid about keeping everything the same for the next 10-15 years. Keep amending it according to new HR trends, even if it means renaming a few goals or actions. You can also add fresh perspectives to the changing dynamics.

Use Software for Process Management

Relying on a software application is key to keeping everyone on the same page. All the members will get updated information on the strategies and feel involved in the whole central process. However, picking the right software depends on your criteria and preferences. With the right application, you can squeeze out the best value from your scorecard and strategies.

Take Small Steps to Build a High-Level HR Framework

Build a strategy map that describes your organization properly. Once complete, you can see whether the map performs properly in your company by communicating all the details. You can use the map to discuss the strategy with all the departments and team members so that they know the bigger picture of the company.

How to Use a Balanced Scorecard in HR?

The HR balanced scorecard combines the HR scorecard and the balanced scorecard. The HR team can use it to link the department’s objectives and performance with the organization’s objective. The HR team can also use it to focus on the company staff and activities that will elevate the company’s growth. Besides all this, the HR balanced scorecard can help evaluate the contribution and strategic value of the whole HR department.

In simple words, the balanced scorecard connects the four components to offer a balanced view of both the financial and non-financial metrics of the company. After this, you can visualize the cause and effect and follow a bottom-up approach to implement and improvise everything.

What Are the Benefits of an HR Scorecard?

Offers a Balanced View of the Company

With the balanced scorecard, you can view your company from four perspectives: customer, financial, processes, and learning & growth. Generally, the company focuses on the financial component alone. With the balanced scorecard, you can look into the other three crucial components of your company to take the growth to the next level in the long run.

Dissects the Company Strategy for Accurate Measurements

The scorecard breaks the four components into smaller objectives and further creates metrics to measure these objectives accurately. The HR team can measure all four components properly and understand their gaps. After this, they can deploy proper measures to fill those gaps and improve their strategies.

Improve the Company Alignment

When setting your company’s higher-level goals, your management team and some board members involved in the process know about the bigger picture. On the contrary, what about the other employees in your company? Are they completing the smaller objectives to achieve the bigger goals? Are they even aware of the bigger picture that is set by management?

With the Balanced Scorecard

You can strive for strategic alignment, which means that all the departments and employees in the company know about the end goals and work together to achieve them. The scorecard conveys your future strategies for growth to your whole team so that everyone is on the same page.

Visualize the Contribution of Every Employee

All the team members have their own daily tasks assigned to complete, so it is obvious that they will focus on completing them and may neglect their responsibility towards the end goal of the company. The HR balanced scorecard allows all the employees in your company to look into the effect of their performance on the company’s end goal. Moreover, it encourages them to align their goals with the high-level goals of the company and work together to achieve them. Once all the members know about their efforts in achieving the broad end goals, they can push their boundaries and take your brand to the next level.

Enhances Overall Communication

With a balanced scorecard in HR, you get a strategy map that summarizes your company’s strategy. You can use the map to discuss the strategy with your whole team properly so that all the members are on the same page. It also helps you convey your strategies to board members, stakeholders, and other crucial external parties.

Difference Between HR Scorecard and Balanced Scorecard

Scope and Focus

HR Scorecard: Narrowly focused on HR metrics and performance.

Balanced Scorecard: Broadly focused on overall organizational performance across multiple dimensions.


HR Scorecard: Enhances the strategic role of HR, evaluates HR efficiency, and aligns HR activities with business goals.

Balanced Scorecard: Translates organizational strategy into measurable objectives and aligns all business activities with strategic priorities.


HR Scorecard: Typically includes HR deliverables, metrics, or KPIs such as recruitment, retention, employee engagement, and training.

Balanced Scorecard: Includes financial metrics, customer satisfaction, internal process efficiencies, and learning and growth opportunities.


HR Scorecard: Used primarily by HR departments to assess and improve HR functions.

Balanced Scorecard: Used by top management to drive overall business strategy and performance.


It is a powerful instrument for organizations that are looking to optimize both the human resource department and make it more effective for long-term potential success. When we incorporate financials next to customer satisfaction, internal processes, and learning – a broader view of selection is a measure of potential success. HR people need to rely on data to make decisions that can lead to international business strategies to help align with company goals. factoHR, an innovative HRMS company, can streamline these processes and drive your organization’s success to new heights.


1. What Are the Challenges in Implementing an HR Scorecard?

Implementing this poses a number of challenges:

  1. Tracking Metrics – Valuable metrics need to be identified
  2. Obtaining accurate data and keeping it up to date is often a large obstacle in many organizations.
  3. Procurement of stakeholder buy-in and support, as it has to be something they believe will be helpful to them
  4. Ensuring the system is kept up to date with updates and changes

2. What Are the Components of a Scorecard?

The four core components of a scorecard in HR are the Customer Component, Financial Component, Processes Component, and Growth Component.

3. How Can a Scorecard in HR Improve Company Performance?

It improves company performance by providing a balanced view of the organization, measuring accurate metrics, aligning company goals, visualizing employee contributions, and enhancing overall communication.

4. What Are the Benefits of Using a Balanced This?

The benefits include a balanced view of the company, accurate measurement of objectives, improved company alignment, visualization of employee contributions, and enhanced communication.

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