AR Caller Job Description: Sample & Template
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The role of an AR Caller in healthcare revenue cycle management is crucial. AR Representatives are the frontline representatives responsible for collecting outstanding payments from patients and insurance companies to ensure financial stability. This blog serves as a guide to the essential responsibilities and required skills for this position. It also covers the qualifications needed to excel as an AR Representative. The AR Caller job descriptions provide further insight into their role in healthcare revenue management.
AR Caller Job Description Template
An AR Caller job description should appeal to candidates, use simple, concise language to clearly communicate the expectations for the role, while emphasizing the culture and values of the organization.
About Us
[Company Name] is a growing [industry/sector] organization dedicated to delivering practical and innovative business solutions. With a team of over (X) professionals, we specialize in (key services, e.g., web development, mobile applications, enterprise software solutions). We focus on collaboration, innovation, and continuous improvement to help clients achieve their goals.]
Job Title: AR Caller
Employment Type: [Full-time/Part-time/Contract]
Location: [Mention city/remote/hybrid option.]
Job Summary
[Write a crisp summary in 2–3 lines describing the purpose of the role and how it adds value to the organization.]
Key Responsibilities
- [Responsibility 1]
- [Responsibility 2]
- [Responsibility 3]
Qualifications
[List the educational background or certifications required. Example: Bachelor’s/Master’s degree in a relevant field.]
Skills and Abilities
- [Skill 1 – highlight technical or soft skills]
- [Skill 2]
- [Skill 3]
Experience: [Insert years of experience required and type of industry/domain exposure preferred.]
Working Hours: [State standard office hours or flexibility options.]
Salary and Benefits
- [Competitive salary/mention perks like PF, bonuses, health insurance]
- [Growth opportunities or career development programs]
Application Instructions
[Guide candidates clearly: “Apply by sending your CV to [email/ATS link] with subject line: Application for [Job Title]”.]
From the above template, you can select the descriptions that best match the job role and requirements of your organization.
Related: Difference Between Job Specification and Job Description
AR Caller Job Description Sample
MediRevenue Solutions is a financial services company committed to streamlining cash flow and optimizing revenue cycles for businesses across varied industries. With a team of 200+ professionals, we specialize in medical billing, claim follow-up, and revenue optimization. We focus on accuracy, efficiency, and collaboration to help healthcare providers maximize reimbursements.
Job Title: AR Caller
Employment Type: Contract
Location: Bangalore
Job Summary
An AR Caller is responsible for communicating with patients and insurance companies regarding unpaid payments, resolving billing inquiries, and maintaining accurate records of payment status. They play an important role in managing accounts receivable to ensure the company’s timely cash flow.
Key Responsibilities
- Follow up with insurance companies by phone and email on pending claims to ensure timely resolution and payment.
- Investigate and resolve rejected or underpaid claims by identifying issues and initiating appeals or corrections.
- Collaborate with billing, coding, and finance teams to address discrepancies and ensure accurate claim submission.
- Maintain detailed and accurate records of all communications, claims, and actions taken in the billing system.
- Analyze trends in claim rejections and delays to suggest improvements in billing and collection processes.
- Ensure compliance with HIPAA regulations and other healthcare industry standards in all communications and documentation.
- Provide professional responses to patient inquiries regarding billing and claims issues.
- Achieve daily and monthly accounts receivable collection goals through proactive claim follow-up and issue resolution.
- Escalate unresolved or complex claims to the appropriate departments for further investigation.
- Stay informed about insurance policies, billing procedures, and industry regulations to enhance efficiency and accuracy.
Qualifications
- Bachelor’s degree in Healthcare Administration, Medical Billing, or a related field.
- Holding advanced certifications like Certified Professional Biller (CPB) or Certified Professional Coder (CPC) is preferred.
Skills and Abilities
- Thorough understanding of medical billing codes, insurance claim adjudication, and reimbursement guidelines.
- Excellent communication skills for effective interaction with insurance companies and patients.
- Proficient in medical billing software and MS Office applications to manage billing cycles and documentation.
- Strong attention to detail to accurately analyze claims, identify discrepancies, and prevent denials.
- Ability to handle high call volumes while maintaining professionalism and meeting collection targets.
- Skilled in negotiation and problem-solving to resolve claim denials and expedite payment collections.
- Ability to adapt to changes in healthcare regulations and proficiency in emerging technologies like AI-driven billing tools.
- Ability to support a diverse range of patient populations and enhance communication effectiveness.
Experience:
Basic understanding of medical billing, insurance claims, and healthcare revenue processes; eager to learn AR operations and billing software.
Working Hours: 10:00 AM to 6:00 PM
Salary and Benefits
- Competitive base salary with performance-based incentives or bonuses.
- Health insurance coverage, including medical and vision.
- Paid time off (PTO) and public holidays.
- Retirement savings or provident fund contributions.
- Professional development and training opportunities in medical billing and AR.
- Flexible work hours or hybrid work options, if applicable.
- Supportive work environment with team-building activities and recognition programs.
Application Instructions
Apply by sending your CV to hr@medirevenue.com with the subject line: Application for AR Caller.
Customize this template to fit your organization’s needs. It will create a compelling job description and attract qualified candidates for your Accounts Receivable Caller position.
FAQ
What is AR in Medical Billing?
AR (Accounts Receivable) in medical billing refers to the payments owed to healthcare providers by patients or insurance companies. It involves tracking, managing, and following up on unpaid claims to ensure timely reimbursement.
What are the Roles and Responsibilities of an AR Caller?
An AR caller’s roles and responsibilities include contacting insurance companies or patients to follow up on unpaid medical claims and bills. Their primary responsibility is to resolve claim denials, appeal underpayments, and ensure maximum and timely reimbursement for healthcare providers.
What is the Difference between an AR Caller and an AR Analyst?
An AR caller primarily contacts insurance companies and patients to follow up on unpaid or denied claims. An AR analyst reviews trends, identifies root causes of denials or delays, and works on improving overall revenue cycle performance.
What Factors are Important to Evaluate when Hiring an AR Caller?
Important factors when hiring an AR caller include strong communication skills, knowledge of medical billing and insurance workflows, and the ability to handle denials and follow-ups efficiently. Attention to detail, problem-solving skills, and experience with AR tools and EMR systems.
What are the Essential Tips and Tricks for AR Callers Starting Their Career?
Essential tips and tricks for AR callers starting their careers include mastering medical billing basics, denial codes, and insurance guidelines. They should also develop strong communication, documentation, and follow-up skills to resolve claims efficiently.
What are the Best AR Calling Practices?
The best AR (Accounts Receivable) calling practices involve thoroughly preparing by reviewing the customer’s account history and payment terms before calling, and focusing on precise, professional, and solution-oriented communication to agree on a specific payment date.
How Much does an AR Caller Get Paid?
The pay for an AR Caller varies by location and experience, as it is often an outsourced role. In India, the average annual salary for an AR Caller is around ₹3.7 Lakhs, while in the United States, the average yearly pay for an AR Follow-Up Specialist is roughly $48,326.
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