Workforce management is an employee management method that helps businesses get a thorough insight into their operation and relevant business metrics. It refers to a specific organisational strategy and an associative set of processes aimed at maximising employee productivity and satisfaction and thereby increasing overall efficiency. Using workforce management software, organisations can allocate the correct resources with the right skills in suitable projects at optimal costs.
Workforce management includes several processes that help to build and maintain a productive workforce.
The successful implementation of a workforce management system ensures that companies continue to work bearing in mind the business vision of the organisation.
Implementation of a well-worked out system has several advantages for an organisation as well as its employees.
As a business grows, scaling, workflow optimization and process automation, all become complex. Managing the human resources of the organisation also becomes a more arduous process since the number of employees increases. At such times, it is all the more necessary to maintain the essential processes such as human capital management in a functional state and accessible whenever needed. This is hard to achieve with manual processes. In order to cover all activities related to workforce management in a more organised and efficient manner, automation is the most preferred approach.
This software is often integrated with third-party HR applications and the core HR software, that serve as a central repository for all the data. A good software enhances the performance of the organisation, simplifies daily functions and provides valuable insights about the working of the organisation. Above all it frees up a lot of time for the HR personnel so that they may direct their efforts in achieving better work relations with the workforce.
The various modules which can be covered in the system are:
Due to increased use of cloud computing and rapid expansion of workforce analytics, this software has seen wider acceptance and significant growth. Listed below are a few benefits that an organisation can experience with its implementation:
Performance problems at the workplace can lead to extreme dissatisfaction among employees and decreased productivity. An automated system can be configured to facilitate regular reviews. With the use of a 360-degree feedback system, the system becomes robust, efficient and result oriented. This gives managers and supervisors multiple perspectives. Goals can be set throughout the year and/or modified based on work in progress. This encourages employees to track their pace of delivery and reach goals within the set deadline. Periodic feedback can help with instant implementation of suggestions resulting in higher productivity. Using the Human Resource Management System (HRMS) it is no longer tedious collating annual performance data of employees.
The workforce management tool is completely self reliant and therefore helps in maintaining consistency in managing various HR activities. It promotes transparency and improves employee engagement. The system helps to highlight business goals and improves commitment, and information exchange amongst the workforce. Automating the system eliminates much of the unnecessary and overlapping work. By saving employees’ time, it enables them to spend more time on value creation activities. . Automation helps to bring about policies and procedures that are streamlined and easy to navigate.
Scheduling employee shifts correctly is the key to make or break an organisation, especially if there is more than one shift. When the process is automated, it allows for staff planning to be based on variables such as vacations, availability, workload and/or absences. It also saves a lot of time otherwise spent in seeking approvals and taking into consideration availability of employees. This ensures that there is no overlapping or shortage of staff at any point in time.
The learning needs of employees should be identified based on the skills of employees and the roles they play. It is necessary for employees to gain new skills to stay relevant in their field of work. By integrating a learning system into the HRMS, it is possible for employees to opt for training that is relevant to their work and necessary to advance their career. Automating the process helps employees to take up the various training programs when on the go and not necessarily in/during office hours.
Investing in workforce management automation is a worthy investment. The amount of money spent on wages to complete mundane administrative tasks can be avoided. Secondly the expenses incurred needed to rectify errors arising from inconsistencies and non compliance can be avoided since the system is automated.
The software captures insightful data and metrics that can be used to analyse various aspects of the HR function. It was found in a study conducted by Oracle, that HR is overtaking finance as an analytics-driven function. HR teams are widely using metrics data to determine future workforce plans, predict turnover in critical roles and so on. Since all the data is in real-time, it becomes easy to link it with the business goals of the organisation and ascertain the route ahead.
These benefits consist of non wage compensation provided to employees besides their salary. It may include housing allowance, insurance, retirement benefits, sick/paid leave and so on. Having an automated system in place helps to administer the benefits correctly. With the help of such HR tools the rights and benefits due to employees can be safeguarded by accurately managing their overtime, bonus, arrears, workplace safety and insurance reimbursement. When the whole system is automated, calculation and allocation of resources is made transparent to employees.
Effective employee management systems allow employees to access their HR records at any point of time. Empowering employees with access to their records is perhaps one of the most important features of the system. All the company policies, rules and regulations can be fed into the system which can be accessed by employees as and when needed. This way employees do not have to wait for HR personnel to answer their query. This smooth flow of information boosts efficiency and transparency in the organisation.
With suitable software to assist the HR department, the organisation can overcome the many challenges faced by handling all its functions manually. Automating workforce management has the advantage of incorporating a large database of information, automating numerous workflows, creating reports for analysis as well as remaining compliant.
Focus on the significant decision-making tasks, transfer all your common repetitive HR tasks to factoHR and see the things falling into their place.