Glossary   > Informal Communication

Informal Communication

The casual communication among the coworkers in the company is called informal communication. It doesn’t follow any defined communication structure but is expressed based on the social relationship built among the people in the organization. Such communication can also happen between the company’s CEO and an hourly worker or an employee and customer. Informal communication is essential for organizations because it improves the employees’ morale and encourages their feeling of belonging among the coworkers as well as the clients.

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