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Employee Net Promoter Score

The measurement system undertaken to identify the satisfaction level of employees and how willing they are to promote the organization as a great place to work is termed Employee Net Promoter Score. Initially, this system was used to identify the client’s satisfaction. However, its effectiveness has encouraged the companies to use the same measurement system for the employees as well. To calculate the NPS score, the employees will be asked to rate how likely they are to recommend the company on a scale of 1-10. And based on these ratings, the employees are classified as “promoters” (whose rating lies between 9-10), “neutrals” (whose rating lies between 7-8), and “distractors” (whose rating lies between 0-6).

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