The measurement system undertaken to identify the satisfaction level of employees and how willing they are to promote the organization as a great place to work is termed Employee Net Promoter Score. Initially, this system was used to identify the client’s satisfaction. However, its effectiveness has encouraged the companies to use the same measurement system for the employees as well.
To calculate the NPS score, the employees will be asked to rate how likely they are to recommend the company on a scale of 1-10. And based on these ratings, the employees are classified as “promoters” (whose rating lies between 9-10), “neutrals” (whose rating lies between 7-8), and “detractors” (whose rating lies between 0-6). Below mentioned is the formula to calculate employee net promoter score;
eNPS = No. of promoters - No. of detractors/ Total number of respondents * 100
Net promoter score is not only a measure of the loyalty of the customers. It shows how well your business is performing and helps increase the business drive of the company.
The difference between NPS and eNPS is the survey audience. In Net Promoter Score the audience are the customers and for the Employee Net Promoter Score the audience are the employees.
The ideal score for eNPS is 30 wherein 50 is considered as excellent. The score might vary from country to country. However, the average score for eNPS is 14.
The NPS survey should be conducted every month. In addition, the suggestions given by the audience should be highlighted and given more importance in order to impact your business growth.
These are the few ways to improve eNPS score: