A grievance is when the employees are dissatisfied with the company’s policies, working conditions, manager’s behavior, etc. It generally occurs when there is a difference in what is expected and what is received from the company. In order to keep the employees motivated, many companies have a grievance policy in place to ensure timely addressing of their grievances.
When employees raise a grievance, it's the employers' responsibility to resolve the issues as soon as it is made. The way to handle grievances can be different for organizations according to their type and working conditions. However, the way to address and solve the employees' issues is the grievance procedure and redressal.
Companies, in order to effectively manage the problems, need an employee grievance policy that holds all the formal procedures. Without any set rules, it could be difficult for the authorities to address the issues. Also, the management should clearly describe the grievance procedure and policy to the employees and make it easily approachable.
Some of the common causes of employee grievance are:
The three common types of grievances are:
Most commonly, the human resource management handles the grievances in the organization involving the managers. However, as per the grievance policy of the organization, that can change.
Some ways to handle employee grievances effectively are: