Support Executive

We are looking for a proactive Support Executive to assist the sales team in managing app-related leads, supporting app users, preparing proposals, maintaining CRM records, coordinating client communications, and ensuring smooth execution of the app sales and support process.

Job Description

• Support the sales team with app lead management and follow-ups.
• Handle inquiries related to the factoHR mobile app and guide prospects through app features and benefits.
• Prepare proposals, quotations, presentations, and sales documents for app sales opportunities.
• Maintain accurate CRM records and customer information.
• Coordinate app demos, meetings, and customer communications.
• Track app sales opportunities and pipeline updates.
• Work with marketing to ensure timely lead assignment and tracking.
• Coordinate with internal teams for app onboarding, issue resolution, and documentation.
• Provide first-level support for app-related queries from prospects and customers.
• Generate sales reports and performance dashboards.
• Maintain customer records and contract documentation.
• Ensure timely responses to customer inquiries and internal requests.

Skills Required

• Strong communication and interpersonal skills.
• Good knowledge of Microsoft Excel, PowerPoint, and Google Workspace.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Basic understanding of mobile app support, app sales, or SaaS product demonstrations.

Qualification

• Bachelor’s degree in Business Administration, Marketing, IT, or a related field.
• 1–3 years of experience in sales coordination, app support, or sales support.
• Experience in SaaS, HR technology, mobile app support, or B2B sales support is preferred.